Groundly answers visitor questions from your own website content, shows the exact page it used, and hands anything sensitive — symptoms, advice, promises you haven't made — straight to your team.
Generative bots fill gaps with general knowledge. They speculate, improvise, and answer questions you never approved. For a clinic, a law firm or an adviser, that's liability with your logo on it.
Scripted bots are safe but brittle. Visitors hit a dead end in two clicks and give up, and the bot quietly gets switched off.
Every answer traces back to a page you published. Anything outside your approved scope goes to a person — consistently, every time.
Groundly is a managed service. We do the setup, so you get a concierge that knows your business without learning prompt engineering.
We collect your service pages, FAQs and guides and structure them into the only knowledge Groundly is allowed to use. Nothing from the open web. Nothing from general training.
Together we set what it answers, what it always hands off, and where it sends people — your booking link, contact form or phone line. Then the rules are locked.
The widget drops into WordPress or any site from a single line in your footer, styled in your colours, with a permanent disclaimer.
Groundly behaves like a knowledgeable receptionist reading from your published material — it tells visitors what your site says, not what it thinks.
Services, what to expect, preparation, opening hours and booking — in plain language, attributed to your words, linked to the page it came from.
When a question is too broad to answer well, it asks a short scoping question instead of improvising or giving up.
Symptoms, diagnosis, treatment or medication, legal or financial advice, and anything you haven't published. Same warm wording, every time, with your booking or contact path.
Groundly can share prices exactly as they appear on your site — always with a note that final costs are confirmed by your team. It never quotes, negotiates or promises a figure you haven't published.
Every answer shows the page it was grounded in, so it's defensible after the fact.
Quoted text is verified against your source content on our server. If it doesn't match, the visitor gets a safe fallback instead.
A visible notice stays in the widget at all times, worded for your industry.
Services, preparation and booking. Never assesses symptoms.
Practice areas and how to instruct you. Never gives legal advice.
Services and fees as published. Never recommends a product.
Process, services and valuation booking. Never quotes unpublished figures.
Courses, dates and entry requirements. Admissions decisions go to your team.
Visitors don't log in. Groundly doesn't collect emails, phone numbers or IP addresses, and if someone types their name it stays in their browser. Conversations are grouped by an anonymous session token so they can be reviewed for quality — built with UK GDPR special-category data in mind. Read our privacy policy.
Every plan includes the full managed setup and the same guardrails. Pick the volume that fits your traffic.
If you go over your plan, Groundly keeps answering. Extra messages are $20 per 1,000, and we'll suggest a larger plan if it keeps happening.
No setup fee. Prices in USD. Founding prices are time-limited; list prices shown for reference. See our terms.
No. It answers only from the content we ground it in. If the answer isn't there, it says so and points the visitor to your team.
It always hands off — even if your site has related content. The visitor gets a consistent, warm message and your booking or contact options.
The boundary is agreed during setup and then locked. When your services or pages change, we update the content and rules with you.
Yes — and with any other site. It's a single script tag in your footer.
Groundly runs on leading large language models and isn't locked to one provider. The grounding and guardrails sit around the model, not inside a prompt you have to trust.
See Groundly answer questions from your own website, and find out what it would hand off.